[…] Currently, we are focused on the Klang Valley, however in time we aim to expand this initiative nationwide. Let’s all collaborate - to make fast, cheap and efficient broadband available throughout Malaysia. Click here for quick information about this website. Please register to make comments and subscribe to our mailing list. Login Register Home Blog News About Us Features Contribute Spread The Word ISPs Contact […]

I agree on what you have put into your summary. I personally think Malaysian ISPs are jokes especially TMnet. Their infrastructures are probably what they were 5 to 10 years ago and since then they have only added burden and more lines out of it without upgrading any of it.

“Myth 5: I should be getting 100% of the subscribed speed.

Fact: Broadband speed is based on best effort and factors such as: Quality of the copper cable; distance from the supporting TM exchange; weather; electromagnetic effects; PC performance; Internet traffic during the period; and the website that you visit. However, you should be connected at least 70% of the subscribed speed for 95% of the time, in accordance with the MCMC MCA Act 1998 on Quality of Broadband Access Service requirement. For example, if you subscribed to the 1MB package, you should at least be getting 700Kbps.” –quote from TechCentral

The sentence “you should at least be getting” looks more like “you should be getting less than 700Kbps most of the time”.

However I do have to disagree with you on several “Real Good Ideas” that you listed out. On point 5 you have suggested Malaysia try out different technologies especially WiMax or wireless, I am pretty sure you know no matter what wireless is still far more expensive, far more unreliable (security) than any wired technology. South Korea did not have high speed Internet services using wireless, they have good new fibre optics backbones alongside up to date infrastructures.

For you to compare to South Korea is not a good idea at all. They can afford to have high speed Internet services is because they have good security policy. A South Korean register his/her Internet services using their NIC and once they are found to have acted maliciously, they are ban for life from going on the Internet. With Malaysian’s attitude, even I myself as a Malaysian are ashamed of what I read on the papers and witnessed in everday life.

Here are some of my own Good Ideas:
1. TM should dug out all their 20 years old copper lines and replace it with fibre especially the backbones.
2. TMnet should hired professionals to do their routing and not have packets going in circle when the destination hop is just next to the requestor.
3. Malaysian should drop the mentality of “product lifetime says 5 years, I’m pretty sure it’ll still be able to work for another 5 more years”
4, Malaysian should put in more investment and not buy something that last for only a year because the one that last for 3 years is a little more expensive.

Haha I agree with what z3phyr said with his good ideas where TM should dig out their copper lines and replace it. Even out neighbour is using cable lines now. Who wants to get zap by lightning everytime there is a storm and suffer from a performance degrade after the rain or better, u cannot even connect after the storm. We, the customers who are paying a fixed fee and not getting what we paid for. Isn’t that daylight robbery? Far too many times we suffer from not being able to connet to the net and when we do, our speed is worst than of a 56k user. Our nation’s internet infrastructor is weak. TM should be spending its advertising $$$ on improving the connection quality. Pushing for faster speeds by the end of the year doesn’t make sense if it keeps breaking down right? In addition to that, how fast would they want to go with our thin small and aging telephone lines? While WIFI is very good, there’s a problem when you want to use it for online FPS games because it will lag and current equipment is still expensive to purchase and with the upcoming WiMax, many don’t see the point in purchasing soon-to-be phased out WIFI equipment. Plus the new WiMax equipment is really expensive. Just visit www.airzed.com and you’ll why. Fibre Optics might be good but it’s expensive to deploy nation wide to every home. It can be used to channel speeds to hot areas and the cables will do the job in bringing the connection to every single home. Think of a big pipe branching off smaller pipes to our homes.

Well… if there is a will there will definately a way out of this. Actually I am just thinking aloud.To me the Government should be the main supplier of basic utilities to the Rakyat. Basic utilities such as electricity, telecommunication, roads and water should remain with the government. If it needed be probably privatisation on these utilities should have a teneur as development of these services do need a lot of money. Having said that.. here is my solution to Malaysian broadband problem.

The most utilise public service in any country is electricity. There is also an old technology for communication across electrical powerlines. This technology had already being used when electrical companies to have voice communication while maintaining their powerlines all over the country through their high tension cables. This same technology can be downscale for home use with the main substation as the router/swith/hub. Just like a telephone service, one needs only to have an interface just like a network card which has IP to identify the point. This will also serve as a point for service on/off with relation to bills payments.

The best thing about what I am saying above is, all the technologies needed are available cheap enough in the market. The home interface should be around US$100 and the substation interface will be about US$300. With volume purchase these prices can be more optimise and will be cheap enough for the public to purchase. So the BIG question is why this solution not implemented? I am not a supplier or technology developer to the above.. but this is my comment. In Malaysia TNB and TM are two different profit making entities that the government had previously privatised. So each one entity has a responsibility to their shareholders. When profits are the basis of their underlining objectives, I don’t think my solution is workable. Not to say that we had made a mistake to privatise either, becos I believe that during those days of TNB and TM privatisation powerline communication technology had not been succesfully develope. What if TNB and TM are both government owned entities?

Well as practically all Malaysian homes are electrically wired, this mean that practicall all homes can connect through to the internet. If this happens than Malaysia will be the most wired country both electrically and internet. I have seen a demo on powerline internet connectivity, boy they are really fast. With this kind of speed just imagine what oppurtunities are open? Endless just endless…
So how can we still achieved this with Malaysian curent scenario? If there is a will there wil always be a way. One suggestion will be, the Government should recall back ownership of both TNB and TM. Expensive.. this will be a very expensive exercise because the Government have to compensiate on future earning loss.

If I am in charge I will still recall back TNB and TM at whatever price. The money paid out can be offset from new revenue created out of internet billings and other new services utilising high speed internet connectivity. New Telecommunication, New media, New Advertising Platform, New Television, New Radio, E-Education, E-Medical, E-Government, Disaster Recovery Stations, Reduction of outsource internet connectivity and many many new technologies available today that utilise the internet.

Simple mathematics shows as such on internet billing. Assuming Malaysia have 25 millions population now, probably we have about 5 millions homes. An average of RM20 per month will give a new revenue of RM100 million per month with an additional of RM10 million per month per service created.

Ok that it..ends of my thinking cap

it’s disapointing…

If i am TMnet, I will start deploying wireless broadband than the wired broadband. I believe that in near future, other countries will have finished deploying wireless broadband like Wimax or another technologies while we Malaysia might just have finish deploying WIRED broadband.

The reason i choose wireless broadband is because its cheaper to deploy and maintain its infrastructure AND it can support more users. If mobile coverage can have some 95% coverage at human population in Malaysia, why can’t wireless broadband achieve this coverage. Today, i live close to wangsa maju, and i heard that streamyx is OVERSUBCRIBE there. So i think wireless broadband can solve this. So TMnet, if you are reading this, then i am telling you DONT WASTE TIME DEPLOYING wired broadband.

Last week Maxis launched their resident broadband service as low as RM68 for 384kbps including modem rental, so this shows that Maxis is already looking at this area. TMNet, whatever you do, I still wish you GOOD LUCK to achieve the national broadband rollout plan…

All the MSC promotion and all the ” Malaysia Boleh” include bragging to other country how well we develop out our infrastructure and communication seems to be notice by other country. I chat with an aussie and he says that malaysian did develop well but he laugh at the connection of malaysia to the world. What he say “Hey mate, with your connection, i can barbei myself a steak and still wont get connected”. This aussie have visited Malaysia for sure he like what we have now but online gaming is a drag. No wonder we cant do tournement online because TMnet connection WILL “as in 100%” be disconnected. Heading to the world of I.T with connection 10 years back. Other country is rolling and we are dragging back, even China have the best ISP and our currencies are higher than China. I would like if there is other ISP willing to take on TMnet lousy service.

we have start a petition. please sign for us. here is the link

http://www.petitiononline.com/mod_perl/signed.cgi?bbb4my

Group: Junior Member
Posts: 0
Joined: October 2006

Residents in West Malaysia can choose other ISP instead of tmnet. But in East Malaysia…We’re limited to only one ISP, yes, it’s tmnet. The coverage area isn’t wide as in West Malaysia. It’s really disappointing!

When is Green Packet starting their broadband bussines

Hey TMNET is Malaysia not so bad lah ! Broadband in Malaysia is quite at par with others countries…so show some appreciation to the company that been serving and working hard to achieve the Malaysian plan for broadband. Bravo TM !

Bravo TM? Yeah right…

Eventhought in city also can get out of coverage, how would TM penetrate more on other part of the country, especially the rural area. I am currently applying for streamyx at PJ SS2 and Streamyx said it is more than 5km from the nearest TM broadband exchange, out of coverage area!! I think they should concerntrate on upgrading their facilities, e.g more coverage area & higher speed, than complaining people keep using “some” application and slowing down their service. If their service is good enough, i believe this will not be a problem. Lastly, wish Streamyx will keep improving. And keep in mind, customer is always right!

totally disappointing …….. monopoly business

saya setuju dengan cadangan itu..dan cadangan itulah yang paling terbaik..tidak berguna kemajuan yang bertambah jika kemajuan itu “melambatkan” kita..tambahkan saingan tingkatkan kemajuan..kita tidak mahu rase “bodoh”..please!! REDESIGN MALAYSIA.

i stabbed tm technicin cuz i was mad. i hate them so much!!

ok im a new registered streamyx99pkg user…. its been a week now and i can hardly wait for… well.. broadband… but when i got my adsl some time ago, something wasnt quite right… the thing kept blinking…

i called the tech dude to ask wtf(politely of course) hes said that theres something wrong with my BOX(the hell?!) and it seems that my port is .. well.. screwed…. he gave the usual assurances(well get back 2 u, well look into this bla bla bla).Today i went DIRECTLY at TM Setapak and INQUIRE on whats going on.. they said ur flat has problem and we dunno anything but well see what we can do… ok… 24 hrs later… Whats up my blinking adsl, u having a good day?.. hahaha i got pissed .. cuz my job REQUIRES internet access… and as a newly reg user im getting pretty, how do u say… dissapointed

first off ill let yall know where i live, its the PPR flats near LRT Taman Melati. ok the weird thing is, blok 43 less than 100mtrs from my block has Streamyx and another flat(4strys) 50 mtrs from my house also has Streamyx and my friend lives there happily palying his Ragnarok Online and WoW..

now i dont know if its just my bad luck or because the location of the flats near a graveyard or because TMnet is just plain lazy…

YES my area has coverage, YES its just inside the annoying 5km range… so err whats up? i called a second techie(the who set the modem) and he said well.. u shud tell TMnet about this situation(i already did that), and he also said that i shud make a complaint to TMnet(wow this coming from a TMnet worker) but the problem is even IF i make a complaint, will there be any effect. i read Mohd Redzuan’s letter, and it gave a rough idea of how deep this cowpoo situation can get.. i mean 3 weeks? a month? if that happens, then well.. err.. i dunno what 2 do, accept pull the plug and go for other broadband ISP’s, even with theyre slower speed’s im sure a D-link 4300 can handle most of my online gaming needs…

heh shud i pull the plug?

oh yeah its still blinking………………………………………………………………………………………………………

i’am new here, i do my assignment that about broadband in malaysia and i quite interesting about use fiber optic for the better broadband. anybody here can givesome information about uses a fiber optic for broadband??

some words to describe TMnet… Sucker,Rubbish
provide rubbish broadband speeds
where are the improvements? bullshit all the time…
complains? useless to TMnet…they’re monopolying so they jz wont giv a shit to entertain and improve..
Not willing to fork out money to provide a faster & reliable broadband at a lower price…
Telecommunication in Malaysia, we can imagine what we’ll be in 2020…people is having 100Mbps,we’re still in 2Mbps(60% efficiency) with RM188? That’s Malaysia’s monopolist…RUBBISH

I think now better change to fibre optic now.. penagfon is the best ISP at penang using fibre and also sheap other then stimix(streamyx)… maybe we can look at this matter

I believe that to get more penetration tmnet should start at low rates (way below cost). Once the penetration reaches over target level (say 25%) then they can gradually increase the rates. Business wise its a strategy, you will only break even in maybe 10 to 15 years. I mean just give the people 512KPS speed is good enough, even 384KBPS is okay as long as it’s faster than dialup. Then charge customers at a flat rate of RM10 monthly (of maybe RM15) I’m sure that a lot of people will go for DSL lines. Maybe in five years or so (recommended rate review grace period) then they can increase the rate by a max of 10% or something.
What say you all?

Yea i totally agree with all these facts. TMnet is monopolizing the ISP industry even our household phone-lines thus providing us with shitty support and services. For the price we pay comparing it 1 to 1 with many other countries. We are paying so much more. TMnet doesnt even upgrade their internet backbone n infrastructure, we are all still stuck with ADSL 1Mbps connection which is not even stable. Only now they r improving trying to implement the 2Mbps line and testing out 8Mbps DSL connections. Whereas people in the overseas are already using ADSL 2 technology which can rise our connection speed up to even 24Mbps. One thing im happy to see is that the government gave out 5 WiMAX licenses for tender recently to private companies, which shows something they’ve done right n should have done years ago. I really do hope someone from the government will see this n listen to our call.

It’s always the last mile issues, who want to give up “money making machine” here, even though the adoption progress of using broadband is slow. Those people who came back from oversea and being use to the high speed internet connection are being screw by local provider and leave with little options. But the oversea graduates are not the big mover here, because it’s only small percentage compare to local graduate. Local graduate will be the key to put forward for the faster adoption rate in using broadband, local graduate are coming all over from Malaysia and if the local government can make them hook using internet in their University, then it’s stand a big chance to bring this adoption is their hometown. Anyway, right now, I can’t imagine if the local provider can’t even serve well in small number of users, how they will serve when the broadband become mainstream?? Only more complain and more pain in our ass:) Things are not getting better, my tmnet home broadband it’s down for about a months and i make couple call and still no body can fix it yet, lucky i have using Digi WiMAX and maxis in my office, if not, i really don’t how to live!

what we need is a revolution.

malaysia broadband is sucks..i dont know why we are paying such high payment for super duper low quality internet speed..look out to other countries, they will laugh at our broadband..

i’m not satisfied with tmnet streamyx price offer package.. it’s feel shame that others country are more advanced broadband speed than ours.. disappointed with this kind of service… tm are not a good company services!!! very poor speed and expensive too much!!! i hate it!!!!

tmnet suck…with limiting cap….now come out with 4mbps…but i think stil will slow on p2p download…no point on supporting tmnet

TM and jaring are sucks. bad service, bad performance, always have problem in broadband and wifi.

[…] So here’s the thing. Broadband Reports is really a marvelous community for making broadband access available for everyone and help various communities in terms of information dissemination, promoting broadband usage. You think broadband internet access is already very prevalent? Think again. Here’s a selection of OECD countries with their penetration rates. Singapore penetration from IDA. Hear grassroots like Redesign Malaysia roar about broadband “For the Rakyat“. Maximum African speeds: […]

SUCKS!!!

As a Malaysian, feel ashamed at the quality of our so called broadband. Complaints falls on deaf ears. ISP want big profit but do not want to invest in upgrading the services. Many foreigner friends complaint of our 3rd world facility.

i think our broadband technics is atleast 10 yaers left behind other country.we have no choice beside tm net.goverment should open market for isp service if they’re really want increasing of internet user.im always wonder,what exactly the function of cyber jaya-the super multimedia corridor?how many research they did yearly,how many useful products they’re created?

[…] [source & read more] […]

u ingat TM Net people will even consider what u all are saying?
noo lah.
find some other way.wireless probably.
the nearest and the best wireless application that prove to work are the tv and radio signal.So thing along Astro based technology of transmitting data.Infact Astro people has prove their “worthiness” by having people to suscribe to them even in remote areas.

damn….nothing that we can do

I’m broadband user,..Wow!broadband eh..
Claimed to be the ‘fastest’ and ‘wire’ free connection and hassel free, konon…
tipah tipu aku lagi..damn!!!

TM Net broadband pro n cons:
+available widely in the country
+variety of packages to suit consumer needs
+easy access, steady connection (in some locations)

-users have to subscribe fixed phoneline(even though they dont use it)
-need to pay RM25 rental payment for the phoneline (even though they dont use it…again)
-unable to be used if somebody intentionally cut off the phoneline (stealing the cable, i mean) like what happened recently.

As for me, i only need the so-called high speed internet! Why should i subscribe for a phoneline even though i’m not using it at all?

My suggestion, find yourself a wireless connection. It is hussle free, and provides only the thing you need-internet. We are moving to the WIRELESS (aka no wire) world now. Guess this so-called broadband form TM is the only way for them to get people to use the homeline again.

as much as streamyx sucks…grass ain’t always greener

How fast is your broadband?
UK download speeds slammed by consumer group
Daniel Grabham
02 Aug 2007 06:45

A leading consumer group has slammed advertised UK broadband speeds “that seem to bear little resemblance to what most people can achieve in reality”.

Which surveyed its members and found that less than 30 per cent were satisfied with their broadband service. More than a third have broadband packages offering speeds of ‘up to’ 8Mbps or faster. A speed test found that customers promised up to 8 Mbps actually achieved 2.7Mbps on average. The research even found that one customer using such a service achieved just 0.09Mbps

“It’s shocking that internet service providers can advertise ever-increasing speeds that seem to bear little resemblance to what most people can achieve in reality,” said Malcolm Coles from Which. “If it’s unlikely you’ll reach the advertised speed it should be made clear up front, so that you know with some certainty what you’re buying.”

According to the Advertising Standards Agency , advertisements using the words ‘up to’ are acceptable if most people can get close to those speeds. According to Which, the advertised speeds can be misleading and wants Ofcom and Trading Standards to investigate providers’ claims.

The Which annual ISP report saw smaller providers such as Global, Waitrose and Zen Internet on top with BT and Virgin Media rated below average. Nearly 15,000 people were surveyed for the report.

just sue TMnet laaa…
report to KPDN that they lie on broadband speed…

wahahahaaa…

frankly, not TMNet is not that bad to an extent..however they are unflexible in terms of the subscribed packages. for example if u subscribe to the with modem package,u cannot upgrade to the no modem package…how dumb and they expect Malaysians to pay an extra rm11 per month just becoz they give us a modem…

don’t blame me for talking frankly,as a streamyx user,i really hate it…it’s download and upload speed…it’s service attitude…omg!to be frank i think they really need to improve a lot and a lot…that’s all

Hahaha! Really enjoy all the comments.
i`m fresh grads and really hooked to the net. And yes, i`m considering streamyx before. How lucky i`m to read this redesignmalaysia blog! Now i need to consider all those 3G provider (Maxis, Celcom, which is better ah?)
keep up the good work bro!

malaysia broadband so slow…..but expensive….come on redesign the broadband….

u think..replace all those cable..cost 2cents per cable…hey wake up la..u all want a better quality..but cheap price..kepala lutut korang laa

hey…u dont want to pay extra rm11 permonth just return the modem la weyy..SENGALLL la lu!!!

hahaha..in here all the stupido..u think replace all those cable..costing rm10 ringgit..u want good quality..cheap price..kepala lutut korang la weyy

i used maxis wireless broadband, i not satisfy with their policy 3gigabait per month and every month if i reach the limit around 6 gigabait, the broadband goes slow from 100kpbs before reaching the limit and after reach the limit the speed go around 8kbps to 10kbps download speed. so after the limit i only can browse website and if i try to download just wasting my time to finish 50mb file(4 hour)and sometime the connection lost.

do u guy know about the new cable broadband in malaysia aleardy come out BPL = broadband over power line

it hard for me to tell that maxis broadband is really-really slow, slow then dial up modem, their speed around 1kbps to 15kbps at Kepong. one more thing they just ignore my complaint because it already describe in their contract that they don’t responsible for connection failure or else.right now i have to wait 13 month to terminate their service. can anyone push them to upgrade the service.

[…] Not only there is an existing demand for broadband service, demand will be greater in near future due to change in politics of Malaysia […]