I blogged about the Maybank2u redesign earlier, and here are some quick thoughts now that the new Maybank2u is “in the wild” and released”…

I hope Maybank reads this!

- Do something about the speed. It should be faster not slower. Also, I keep getting the “system unavailable message”. I understand its the first few days, but the server should be fast enough. The site files are not large (thanks largely to css and efficient html), but the problem is the number of requests. Ask your web host about the “maximum number of connections per second” and a “burst facility”. As a rule of thumb, you should be spending between 5-6 figures on hosting alone for something as widely used as Maybank2u.

- It’ll be a good idea to have my account balance on the mainpage itself. A lot of people login just to see if their cheque has cleared, or if a payment has gone through, etc. If you can put it on the mainpage itself, you could probably cut down on a lot of pageviews, hence saving some server load.

- Give at least fifteen minutes before automatically logging me out. Not five. Five is ridiculous. Most people have 8-10 tabs open at any given time. I had to login 4-5 times, after the site timing out, seriously! It is not usual user behaviour (at least not for most users under 40 years old) to load up a website, and wait until it loads - most people browse other tabs while waiting for a site to load. Also, on top of that - it’ll be better to pop up a new window with a “do you want to stay logged in” (ala HSBC) rather than a dialog box within the site.

- Waiting for a TAC is still annoying.