This is to all those that have more than one mobile line with Maxis. I have two.
Take it as a lesson that you can learn from my expense.
Do be mindful to check your bill for any hidden/confusing charges. If anything, this is the most important thing to check. (Just dial 123 to speak to customer service from your phone) AND CHECK: what monthly plan both of your numbers are subscribed to.
If you, like me have simply been thinking the high bills are due to high usage (eg many calls to different networks, outstation calls), think again. Mobile networks charge you a minimum subscription fee for all numbers that you have. So if you change the primary line you use, make sure to downgrade the other one.
The other number I have, I am maintaining but hardly use. For that, I have been paying roughly RM238 per month, simply because I did not change the plan. To be entirely fair, there probably was SOME rollover, but very minimal.
Of are a few cheaper options to maintain a line (but not really use it): The minimum RM50 plan, and the RM30 sub-line plan.
This is the first time I’m using the word fuck here. Fuck. Seriously. It’s really money wasted.
You probably know about the 50/80/150 plans from Maxis. For the record, my other number is on the RM250 plan (which I was subscribed to BEFORE it the plan was announced publicly). A couple of months back, I received a gold envelope with a nicely printed pullout brochure that invited me to use the RM250 plan. Apparently my usage is high (while I was using one line), so it was nice to get that “custom invitation”.
However, it seems unfair that same diligence in notification to upgrade, does not apply to downgrades. I have been a Maxis customer for almost 8 years. Maybe more I think.
Although technically it is “correct”, there should be some sort of notification that I am subscribed to too high a package for a line that I hardly use. Or at least for it to be spelled out clearly on the bill. It really doesn’t help that the bill structure is very confusing. And btw, whatever happened to listing individual numbers called? Its all grouped together now by outstation/network to network, etc.
The moral of the story is, check what package your phone is on. Telcos are going to continue making money from the confused (or those that don’t go through their bills with a fine tooth comb), but there’s no reason why it should be me or you reading this, and damn really, it shouldn’t be me. This whole WTF moment is making me considerMNP.