I’m sure a lot of you would have heard about the “Call 100″ promotion that TM is currently running, where they say you can call one number to reach all things TM - Celcom, Let’s Talk, TM Net, TM Home Line, etc. Recently I had to try it, about a week ago, but ended up having to call TM Net directly.
Hotline:
100 - this didn’t work, although I selected TM Net, it lead to a perpetually busy tone.
1300881515 - this worked.
I don’t see why this should be happening. Lack of integration perhaps?
Website:
http://tm.net.my - this doesn’t work - leads to a server not found page
http://www.tm.net.my - this works
It should be standard practice to also have a domain accessible even without the www.
On the brighter side, I dropped by a TM Point recently, and I would say their new Payment Kiosk is pretty alright, tested that out too to pay my TM Net bill, since my account was deactivated, and after I made the payment, an hour or two after that my account was activated again, without me having to call them to notify that I made my payment. That was a pleasant surprise. However, their other channels need some work.
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