Welcome to Redesign Malaysia: For Better Broadband, For the Rakyat. - Internet, Broadband, Malaysia, WiFi, Wireless, WiMax, Streamyx, Jaring and more…
This website is an initiative to improve Malaysia’s broadband facilities. It contains a broadband coverage map, articles on Malaysia broadband, comparisions of internet service providers and feature articles.
Redesign Malaysia is an initiative to improve Malaysia's broadband internet penetration, quality and reliability.We aim to achieve this through the compilation of relevant news articles, allowing users to have a voice, enlightening consumers on the options that are available, providing comparative statistics on ISPs, as well as the production of special features and commentary.
It is designed to be a community effort, to utilize information and feedback from broadband users and potential customers across Malaysia. We also aim to gain cooperation from the various broadband players in Malaysia, as well as support from government agencies and regulators.
Currently, we are focused on the Klang Valley, however in time we aim to expand this initiative nationwide. Let's all collaborate - to make fast, cheap and efficient broadband available throughout Malaysia.
Add us on Friendster! We’ve just created the “Better Broadband For Malaysia - RedesignMalaysia.com” group on Friendster. And if you need a reason to…here’s a list:
1. To expose RedesignMalaysia to a wider audience.
2. Network with other people who want better broadband here.
3. Make new friends, because that’s a good thing to do.
4. Share useful information
For easy reference, here are some of the more popular petitions for better broadband in Malaysia…read on for more on what you can do below.
Better Broadband For The Rakyat (English)
Excerpt: “We, the sound and the Rakyat of Malaysia, are fustrated by the broadband service offered by Telekom Malaysia’s TMnet Streamyx. TMnet monopolize the market by owning most of the ‘last mile’ in Malaysia and failed to provide a decent coverage to the Rakyat.”
This is a rather popular one, with 3173 signatures to date. It’s also where we were inspired to get our site’s tagline. I’ve tried to get in contact with the author of the petition so far, but there has been no response.
Streamyx Broadband Petition (English/Chinese)
Excerpt: “Same Monthly Fee BUT Different Speed. I’m paying RM66/month and had recently upgraded to 1Mbps, I believe that some of you or most of you are still having the speed of 512Kbps. Some of my friends are paying RM88/month but their speed is the same as my new speed now. Do you think it’s very unfair this way? I pay less, I got faster line but they pay more and got the same speed as mine.”
This petition is more recent, this year (2007), but already has 1587 signatures. It seems to have been started by the webmaster of a cosplay/costume play community, but has attracted interest from varied parties, particularly the Chinese community.
Question: What if we were to do a mega-petition/broadband suckiness awareness campaign? The problem with having online petitions is that nobody reads them except for the people online. Do you think that it could come to the attention of the government?
I have an idea actually. What if we were to all contribute a small amount of money each, to buy media space to make our dissatisfaction known? Like a giant billboard on the LDP or a full page color spread in The Star? It doesn’t take a lot per person, and it has been done before - check out how the 10,000 enthusiasts of Mozilla Firefox made history and bought two full pages in the New York Times.
And we could complement it with a guerilla campaign, TheTruthAboutPrepaid style - with stickers, newspaper inserts, staged protests (TheTruthAboutPrepaid volunteers actually did stage a campaign in front of Menara Maxis), website (of course), etc. If we get enough support we could even do roadshows and pass out flyers/free baloons to members of the public.
So, my question to you is, how can we make this happen, and what can you do as an individual?
1. How much would you be willing to contribute, individually?
2. Or, as a company - would you be able to motivate your organization, or are you in a position to contribute?
3. How much time would you be willing to contribute as a volunteer?
4. What special skills or resources besides money could you volunteer personally or as a company? (Eg, computer programming, hardware, graphic design, time, on-event effort)
5. What media channels do you think we could best utilize to get the message out? Television? Outdoor advertising? Magazines? Newspapers? Mamak stall tabletop advertising? (Besides the internet, of course.)
Josh Lim
A letter recently came to my attention, and the writer has informed me that he is “actually at a loss” and “going around by any means possible trying to get TM’s attention to fix this problem.”
In summary: Redzuan has been waiting for a stunning three weeks for a complaint to be resolved. A quote - “Three weeks to rectify an issue with the customer himself chasing for updates and followups daily in the past week is something unheard of in a country that prides itself for having a supposed 1st class infrastructure. ”
Perhaps the TM Net Staff who read this (Yes, we know there at least 3 of you…) could attend to him? You can get his contact from me or refer to the report number. The bold emphasis on the letter is mine and not of the author:
I am writing to express my dissatisfaction on the level of service that is provided by TMNet Streamyx. At the time of writing, it has been three weeks since I first reported a problem with the service (Report #3573714). Two technicians have also since come to my home. One to “take a look” and then another to do some rewiring on the cable from the telephone pole to the home. After which, the service was still no better. The DSL signal LED on the modem still kept on blinking from time to time, hence causing the frequent disconnection.While I do not know the intricate details of DSL service, I myself being an IT professional, have also done various means of troubleshooting (e.g. connecting the phone cable alone direct to the DSL modem, etc.) to assist the technical support officer over the phone to diagnose the issue but sadly, no resolution.
My sore point is this: it has been three weeks since the problem was first reported and there seems to be no real resolution in sight. On top of that, there has not been any proper follow-up from TM’s side on the progress but instead, I have to persistently contact customer service daily in the past week in order to know what is going on, which happens to be “we have our technicians monitoring the connection now”. I think we all know that “monitoring” for days alone does not help in rectifying the problem. Something needs to be done but unfortunately, this has not been my case despite my paying the monthly service fees. What is the point of paying for something when we as customers do not get anything (i.e. level of service or even feedback on the issue reported) in return? Bear in mind that as a “service provider”, you are to provide service to your paying customers. In some places, customers are regarded as kings and not as the source of charity income. Please buck up and have my Streamyx connection fixed.
A Paying Customer.
Mohammad Redzuan
I’ve added a new poll to the site (right hand corner) - Streamyx Users - How many gigabytes of data do you use per month?
TMNet has recently starting to put the amount of data you used per month in its monthly bill (in Megabytes (MB). 1024 MB = 1 Gigabyte (GB)). You can read more at the Lowyat forums.
Apparently, 87% of you visitors to this site use TM Net Streamyx (995 votes). It’ll be great if you could vote on this new poll - I’m coming up with some calculations and observations on TM Net’s network capacity and subscriber data usage. You can see how this might be useful to lobby for better service.
Quick note: To all the people reaching this site searching for terms like “tmnet”, “throttling”, “p2p”, “bittorrent”, “blocked”, “streamyx blocks bittorrent”, and various other permutations - yes, it is apparent that P2P is being throttled and blocked by TM Net currently. Some hints: There are some ways around it, but you will still get very very low speed. And yes, you will get better results using local trackers.
Also, some users are telling me they have difficulty accessing the iTunes music store. Are you Skype and Steam users affected too? More news soon.
This is for all the users of P2P & Bittorrent using TMNet Streamyx. Yes, your P2P traffic is being blocked and throttled.
Whether eDonkey, BearShare, iMesh, SoulSeek, eMule, Kazaa, Kazaa Lite, Shareaza, Napster, Limewire, Azereus, Bitcomet, uTorrent, BitSpirit, BitConjurer, BitTornado…or even those using Skype or the iTunes music store (yes, that too is being blocked).
Make yourself heard. Banners for now. An action plan soon. Freedom to use our promised “unlimited” connections, hopefully soon.
Update: Thanks to forum user AZ10 on Cari.com.my, we have a Chinese translation of the above!
这是为P2P & Bittorrent 的所有用户使用TMNet Streamyx 。是, 您的P2P 交通被阻拦和被节流。是否eDonkey 、BearShare, iMesh, SoulSeek, eMule, Kazaa 、Kazaa Lite,Shareaza 、Napster 、Limewire 、Azereus, Bitcomet, uTorrent, BitSpirit、BitConjurer, BitTornado… 甚至那些使用Skype 或iTunes 音乐商店(是, 太被阻拦) 。做自己听见。横幅暂时。行动计划很快。自由使用我们的被许诺的” 限的” 连接, 有希望地很快。
Bonus: (Lost in translation type humour) If you use Google’s automatic Chinese > English translator, the posting which was originally meant to say “For those that don’t understand English, read the Chinese version” gets mangled into “Chinese people do not understand the purpose of English”. Well, I’m a Chinese myself, but I’ve always found English pretty useful…
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