This is completely ridiculous. Game companies distribute patches via bittorrent, revision3 (an IPTV) amongst many others distributes their vidcasts via bittorrent and so does C-SPAN in the US, for completely LEGAL torrent downloads. This is not counting the enormous number of legal files downloaded everyday via FTP. Are these illegal?!

What I don’t get is this. Does TMNet know that there is currently a case pending in Canada against an ISP for traffic shaping? What this ISP did was, instead of upgrading their infrastructure to provide the *promised* download speeds, they took the cheap option by throttling bandwidth. Isn’t this what TMNet is doing?

If we pay for the bandwidth, why aren’t we getting the bandwidth? To then turn around and accuse customers of fully utilizing the bandwidth for which they have paid is ridiculous, stupid and completely insane!

They(TMNET) should provide the bandwidth that they promised to us when we(customers) signed the contract for a year or two subscription. To the heck with bandwidth abuse! What happens to the so called ‘best effort’ basis? Is it mean that for the sake of majority, the minority has to be sacrificed? No matter how minority or majority the customers are, ISP should provide the bandwidth to both of them. Bit torrent is getting more popular on online store to distribute TV show. Let see, if a customer pays to download a torrent from licensed online store, only to discover that he/she can’t download it because the ISP NEVER MENTION about P2P throttling (instead of word throttling, TMNET uses limiting in the e-mail when I ask for answer) either in the contract OR announcement(Is this a breach of contract?). How about the money that he just pay? It is gone as most of the online store don’t have refund policy(good sold is not refundable). Who are to blame at here? Customer, online store or ISP?
For now, TMNET is currently limiting(more like blocking) the P2P(bit torrent) international traffic only, local P2P traffic isn’t being limited yet. But how these gonna help if the online store that is hosting it and it peers are located outside of Malaysia? TMNET did mention unlimited usage in term of TIME and BANDWIDTH in the television advertisement. Are all these intend to trick the customer and bind them by using contract?
Some company even used bit torrent to distribute their games by using P2P, for example, World of Warcraft(patches). This is clearly a sign where in future, this technology will be widely used. There are many application that used P2P technology are affected by recent traffic shaping. Most of the online media streaming application that used p2p to save the their cost are render unusable.
TMNET should knows that we are suscribing for the bandwidth they offered to download stuff. Are they only expect us to use it for browsing e-mail and website only? Nonsense!
Although these P2P technology can be abused by people to pirate thing online, but there are still legitimated out there. They can’t use this reason to traffic shaping us either.
WE WANT OUR RIGHT TO USE THE BANDWIDTH THAT TMNET PROMISED TO US!

pakai pakej 1mb takkan nak pakai 512k jer kan kan kan… ingat pengguna bodoh macam dulu ker…. i think they are real arrogant + lazy make homeworks = customer wrong lollololololol…..right now im download wolf’s rain the anime but my average speed right now 5KB/s.. what the best effort (pakej 512k)….
ni aku punya cadangan jerlah…. apa kata site ni buat bahagian bahasa malaysia..yerlah bukan semua orang tahu tulis @ baca bahasa inggeris…. aku baca boleh tapi nak tulis…… apapun tmnet penipu

I agree with JohnLai, Its not stated in the contract that P2P cannot be used. Plus, TMnet should NOT LOOK at minor or even majority!!! Customer is customer and that is individual!!! If like that, let the MAJORITY OPEN 1 MAJOR ACCOUNT and MINORITY OPEN ONE MAJOR ACCOUNT(means 2 account for the whole malaysia in TMNET!!!)Then TMNET can say majority and minority users!!!

If a user pay for service, they GET what they PAY FOR!! When you say its BEST EFFORT, its OK BUT the “BESR EFFORT” TERM MEANS YOU STILL GET BROADBAND SPEED(some MINIMUM 200kb/s in U.S)!! Thats BEST EFFORT Mr./Ms/Mrs.TMNET!!!

TM has been spending a lot of money investing, why can’t use those money to replace all those useless old age cables so BROADBAND CAN BE BROADBAND in this country??!
Personally, I dont use TMNET now, I have experienced having Tmnet down for almost 2 week…Its show HOW GOOD TMNET IS!!! GO GO!!

As a big company, you must remember that you are today because of your customers, not because how good or how bad you are..but your customer!!! If you really put your effort into it, your customer will KNOW IT!!! and there will be no complain even though the customers is still not satisfied, BECAUSE THE CUSTOMERS KNOW THAT YOU HAD DONE YOUR BEST….but today, here..the reality..things are not like that…..I hope the Goverment (MCMC) could look into this matter as companies should not point finger to their customer for their OWN UNCAPABILITY, but to solve those UNCAPABILITY IN THEIR SELF.

As what JOSH said, we can either shape the minority to the Majority(so tmnet will upgrade) or we can just swicth to another WIRELESS INTERNET PROVIDER(EDGE,3G) even thought its expensive as IT PROVIDES BROADBAND!!!

It appears that TMNET(oh, next year it is called TM) DO announce it in secret (http://www.tm.net.my/tmnet2006/contents/corporate/news_details.cfm?id=1101&type=Advertorials&pg=1). How come they never mention it in the front page of their website and advertisement or in the contract?(I guess because they afraid the customers will turn away from them or sue them) Fair use? Don’t look us like we are idiot. Where is the ‘fair use’ if you(TMNET) already start traffic shaping?(look at the date) The only difference with the water terminology is that THE USERS OF THE WATER PAY for the USAGE as they use.How dare the TMNET encourage piracy!(look below the statement at the link). Well , there are legitimated stores provide all those show too.
From what I know from other forum and complaint, most of the slow connection are due to the TMNET incompetent and various reasons. Most of their technicians and operator don’t even understand the basic(or technical) words and terms used by the customers. Example, their support hotline, the helpline operator even ask for the caller to buy a NEW COMPUTER because of the unstable dsl signal synchronization between the Exchange(DSLAM) and the customer modem and how this is related? Unstable signal synchronization is usually caused by aging copper and other factors such as weather or malfunction of modem. Even the users have more knowledge than the operators.
The most common reason of slow connection(before the traffic shaping) is caused by MISCAPPED connection. I have twice experiences with this problem too. The techinician at the exchange set my connection to those RM66(512 downstream and 256 upstream) instead of RM88(1024 downstream and 384 upstream).
Nowadays, even with the traffic shaping device installed to limit the P2P usage, the problem of slow connection still persist(with even MORE users complain about slow ‘broadband’ connection). Traffic shaping to ensure best broadband performance? The performance still worse even with it installed. I dare the TMNET to post the total amount of the complaint they received before the traffic shaping and after traffic shaping!
It maybe true that the total amount of the data flow to other countries is reduced and thus they can make profit, but do they ever think of their customers? Instead of advertisement, they should spent it on training of their own staff first.

Oh , the link were rather long to be posted. Go here to look instead at Lowyat forum http://forum.lowyat.net/topic/386873

I lived in the UK for 3 years. Everyone is using P2P! but their speed remain top of the line! compared to it, streamyx is a undeveloped childplay!

What do you guys think of Paneagle broadband connection? Is it a good service?

I’m paying for 1Mbs I exepct 1Mbs. How I use it is my business.
What the hell is TM Net taliking about abusing the bandwidth.
I’m not asking for 2Mbs or 5Mbs, I’m just expecting what I paid for. If you can’t supply a customer which you charge RM88 for 1Mbs package then it means you took on more customers than your structure can handel. Plain and simple you are cheating your customer. Stop blaming the others for your companies greed.
This is typical of every Malaysian company where the goverment has given a monopoly status in their feild, like Proton. I’m looking to disconnet my account or downgrade it, if this BS continues by end of Feb 2007. No use to have broadband if you can’t donwload torrents. I can serve the web and email with a dial up connection

well guys, maybe you guys can do something this round. It seems that TMnet has been merged with the parent company TM, come this January 2007. So now, no seperate companies for internet access and telcom.

It seems that they’re rewriting a new agreement for the customer. Maybe we can put some pressure on them at this point? Take a look at the new service agreement properly when it does come out, and make sure it doesn’t diminish your right. If you’re not happy, get a lawyer to back up what u say and then can go to the media. Try to work it out with the Klang Valley Streamyx User Group though. Don’t just complain without going through the proper channels, you’ll just lose out more and more as a consumer.

ya ~~ i turly hate TM now ~~ i pay for nth in the end
while they keep on update to date send a BILL to my house on the right timing while the speed will not be ” the cup of my tea”
wat happen to TM ??? are they juz ” SIT & WARM THE CHAIR ” ???

SITTING THE CHAIR and not do the homework ~
still consider as LAZY ~~~~~

TMnet just dont have the brain to handle all this. They are incapable, hopeless and the best thing is they thought they are smarter then their customers. I’ve heard somewhere in 2005, that they had a project so called “to bring justice to their Services” this project has being researched by TM R&D for about 2-3 years and they couldnt get it done. The purpose of the project is to bill the customers by the usage of bandwidth they used. So torrent people will have to pay more for the bandwidth.

But, as i said before, they dont have the brain for it.. (i got this gossip from small talk with friends) so they open a tender for it and what they do is they steal all the project paper proposed from those companies who submited it to them.. pretty clever eh? but they forgot one thing.. they are retarded! they could not understand the project paper lol!!

I’m so sorry for Malaysians… you have a very bad ISP.

Guys i wouldnt wanna touch anything on P2P whereby its very obvious that Streamyx doesnt hav the bandwidth to cater the Malaysian usage.

I dont do much of P2P nowadays but i do sync my sourcecode’s with intl server for my linux source’s, what i can say bout it is that it’s sickening… Early last year i usually get at about 30-50k dload speed now it’s on 3-5k speed, it’s taking me ages to get my server source’s updated with the intl servers..

Simple to say why not any of u try to download ISO images from those nix servers n see what i meant… If Streamyx is caping on P2P on what port are they gonna cap on ?? All of it ?? Its very much frustrating..

Btw i’d rather be downloading movies or tv shows than buying it of the streets… So which is which n who is supporting whom… There’s still alot in question of sharing recorded TV/Movies on the net…

The main point is still about providing the service’s paid for !!!

We are paying whose sallary and for that what do we get in return ??

to tmnetstaff:

EVEN by using p2p often, we’re STILL not getting the speed of 1mbps we paid for. it’s always like, what, below 50%?

its never stated in the clause that we can’t use p2p. it says UNLIMITED usage(for 1mbps lines and some others)

buck up

Hmm…do you think there is any possibility to gather thousands of Streamyx users to pull the plug on Streamyx? I wish to see such a day…because it’s like a light at the end of the tunnel to me.

Their support sucks, no intergration, no process, no Service Level, no urgency, no matter what you do….you’ll get NO, WE CAN HELP YOU. Streamyx….way to GO man….DOWN THE DRAIN.

Guys,
You downloading/ torrenting movies, TV series, games for free without paying and yet get angry when TMnet slowing the P2P? Come on la, at least TMNet still gave you space for P2P. Just imagine if TMNet totally block it, what you will do about it? TMNet will give 1000 reason to stop P2P, n 1 come into my mind is, kids torrenting porn movies freely. What u gonna say about it??
You torrenting/downloading pirated stuff for free n yet want to blame TMNet? *sigh*

First of all, why do you(tmnet staff) think most of users subscribe to broadband service? I hate to admit it, but in reality, they use it to download stuff illegally. BUT, isn’t TMNET MAIN RESPONSIBILITY is to provide satisfying service? The service is still worse without these traffic shaping device anyway.
One more important question for you(tmnet staff), is it legal to throttle the legitimated service? Even with piracy is rampant, it doesn’t give the reason or right for the TMNET or known as TM currently to throttle the P2P protocol and block these legitimated service. It isn’t up to TMNET to justify the legality what the users want to download so that TMNET can throttle the traffic. Do you ever read the law, tmnet staff? A PERSON IS INNOCENCE UNTIL HE/SHE IS PROVEN GUILTY. Example, if Z person download illegally Ning Baizura song from internet and it is up to Recording Industry Association of Malaysia to sue him and NOT TMNET. ALL TMNET has to do is providing assistant in providing proof.

Totally agree with JohnLai. It’s not our fault that we live in this century where the power is in our hands.

What’s up with TM? the service is terrible! Just imagine I have to wait for about 2 hours (usually) and sometimes even up to 12 hours (i’m not kidding you guys) just to connect to the internet! Da*m it! This problem has been going on for 3 months right now. And everytime I call the operator (the menu on the phone is so annoyingly retarded), they keep asking me to make a new dialer and yeah it doesn’t work! I’ve sent an email to them and I’ve got the same stupid solution which doesn’t work. The ‘Clickers’ is nothing but an orange and white colored building. I don’t know what to do anymore. I just have to wait wait and wait for the connection…

It’s like when you pay for a buffet dinner but they are restricting you on getting too much of the good foods and give you a reason that’s it’s bad for your health. Or like not allowing the fat people to get into a bus cause they driver have to step on gas on it as it’s heavy or cause they took more space in the bus.

To tell the truth i’m already not very happy with the fact that when I pay for 1mb connection I only get around 700kbps and now they even block the p2p? What is later on they find we are chocking the broadband line for watching too much live video? black them?

hey, tm, first of all, go F@ck yourself!!!
The reason most people go broadband is for download and since p2p is block, what the hell do the users left to download? It is file sharing and it is not up to the net company to control anything the user like to do with their money paid for the service.
Right now, you are oppressing my freedom, you FASCIST!

Reading all this angries up the blood. But still, to be fair, we are using screamyx to bash tmnet. Ironic isn’t it? Sucks to be us M’sians. Horrible mgmt, horrible policies and fascist people from the stone age making decisions.

Why don’t we just unsubscribe and let TMNut see the power of consumers…. see if they unthrottle then…

how i earn money through p2p , all they like to think when we used up bandwidth , blaming us for porns ??? and others things we never did before,i wun take the blame , and now p2p is a common file sharing system even softwares and games companies distributes their latest upgrades or patches through p2p , its that illegal , will we earn money through that , i think streamyx is too much blaming us for EVERYTHINGS because they wanted to make the managements easy , wanna earn more and well i think some of the fat lazy old managers of streamyx are sitting in their office everyday watching porns too , lol , and they simply make up some xxxxing lies in their reports , in the end , we consumers suffer . i think we can put a lawsuit on streamyx for false advertising , everything is bad , including online gaming , pings are high like hell , patches cannot be download because gaming upgrades systems are using p2p , damn , i think i gonna use other broadband

I’ll simplify… To simply use an excuse of “x% hogging x% out 100% of bandwidth” is being a defeatist and an insult to the human intelligence in general. Boil it down to a single so-called ‘culprit’ application we call p2p, gets one off the hook from these?:-
1. Horrendous end users’ line SNR through the available ADSL lines?

2. Shoddily done services’ deployment? Name or list out any completed and CF-ready residential areas with lacking fixed line availability? I’m hurling allegations? It’s public information/news available daily through mainstream print medias like The Star or even Utusan?

3. ‘Prompt’ user accounts’ suspensions OVER new users’ installations or current users’ services’ disruptions/ reconnections?

4. Lacking ‘transparency’ over outsourced use of independent contractors, no real / set out criterias to determine their standard operating procedures of handling new installations to justify the services’ fees? I’m a part time PC tech and needless to say, the ridiculous ‘call for services’ activation’ could’ve been easily included in the user’s manual, complete with the necessary phone numbers? On my own case, I even had to walk through the so called Streamyx tech to access my router’s web based config page?

5. ALLOWING all of the above to continue for years after the service’s inception is because of p2p users?

Now unless if anyone from the ‘other side’ is experiencing a lower level of English language’s comprehension, anyone can figure that the 4 listed above has no correlation whatsoever towards p2p and the percentage of its users? Just walk the talk and fix the above 1st for the more casual surfers, then continue this ‘it’s p2p users’ debate’ when someone has real backing counter retorts of any real worth please.

(1) We have a drastic increase in Streamyx subscriber sine the 2-3 years. Majority paying RM88 amonth.
(2) How much they making every month? And do they provide the quality of services at par at what we pay for? If not, where does these money goes?
(3) TMnet - TM - Telekom Malaysia Berhad - Monopoly Telco in Malaysia - Goverment???
(4) Excuses on P2P, Bittorrent taking up the bandwith? Come on, this is where the world’s at, everyone’s is P2P-ing, BT-ing. It’s just the same as everyone carrying a cell phone nowadays.
(5) Don’t give bullshit 3 yo kids’ excuses, while other country in the region can do but we can’t. Where’s the big voice “BOLEH!!!”? Is it just TCSS?
(6) The big picture, sumthg is not right here, sum favored companies/group of people are getting the benefit from others who pay.

go to hell lah TM , say all the user are “PORN” searchers …….

i am a technician and i need inthernet to updates and do RESEARCH and end up you say is “PORN” ??

who might think all the MALAYSIAN people are this kind of people ????

then what is the used of the college student need to do they assignment ??? then all the student need to suft internet also searching for “PORN” project ??

use you monkey brain and please restore back all the user bandwidth limitation untill to a certain expactation level of bandwidth limitation ,

you now are something like create a MASS DESTRUCTION for every USER in MALAYSIA and yet you still say tat TM will give 1000 & 1 reasons to kick and shut USER mounth to DRAG the problem untill when ??

more than 100,000 user apply for streamyx ??? and yet not even 10% users are complaining ??? i can tell you the true is most of them don’t know anything about bandwidth and even this website ,

if can you post it on the newspaper and you go out and research … and u might find out how many user are trying to complaine about the STREAMYX speed ,

1000 & 1 reaons will not help out to cover and shut the 100,000 user up ……
as the fact rise up P2P actually is become more and more popular and don’t ever think that bloking the P2P badwidth will can overcome the problem ~~~

so is best rather you do more reasearch how to overcome “PORN” downloading solution rather than bloking the P2P port with it .

yep tmnet is relly pissing all off us …………n there is not much isp provider in malaysia…..do maxis and celcom broadband do the same like tmnet and jaring throttling bittorrent traffic….tmnet is @#$%!!!!!mayb we should make a petition fight for this o every user of streamyx make a phone call to go against this!!!!!!!!!!every1 in this forum1!!!!!!!!

Here’s what I think:
If I pay RM130+ a month for “unlimited” broadband usage. I will use it in however ways I wanted! The word: “unlimited”, means there is NO limit. What ever happens to “customer is always right”?

As consumers, we are supposed to get what we paid for! Not getting less vaue for our money!

To answer jose leong’s question: YES, Maxis DO throtle traffic. They even block certain ports, which in turn, make MSN log in almost impossible. Oh, and did I mention that they also put a “fine print” saying that they can disconnect you from the net anytime they wish to?

Writing a petition is no use. Like they care? You already signed on the contract that says you’re bound to them for a year, or two. You will be on the losing end regardless of what you do. They’re just gonna do whatever they like and take advantage of you. Whether we like to admit it or not, this IS how our ISPs work.

I can’t wait to see what Celcom and P1 has to offer.

[…] At some point, TM was apparently toying with charging customers by the amount of bandwidth they used. (See this post on Redesign Malaysia.) Not only is this a complete tossback to a bygone era (who does usage charging anymore?), but is a reflection of a complete lack of business understanding and knowledge as to how broadband functions in a modern society and its provision in a high-tech society. Again, it comes back to the capex argument I raised above. […]

There are a growing number of companies offering software downloads via bittorrent. These companies saves on the cost of setting up their own servers.

As we move forward, bittorrent will slowly become a perfectly legal and valid way for companies to distribute their software products online. What will happen then? Will TMNET continue to use the excuse of of only ‘minority’ using bittorent to hide their pathetic state of their services.

I rarely use bittorent and most of the times i barely get 1/4 of the speed i paid for. So it has nothing to do with bittorrent. Its all just a lame excuse.