Welcome to Redesign Malaysia: For Better Broadband, For the Rakyat. - Internet, Broadband, Malaysia, WiFi, Wireless, WiMax, Streamyx, Jaring and more…

This website is an initiative to improve Malaysia’s broadband facilities. It contains a broadband coverage map, articles on Malaysia broadband, comparisions of internet service providers and feature articles.

Redesign Malaysia is an initiative to improve Malaysia's broadband internet penetration, quality and reliability.We aim to achieve this through the compilation of relevant news articles, allowing users to have a voice, enlightening consumers on the options that are available, providing comparative statistics on ISPs, as well as the production of special features and commentary.


It is designed to be a community effort, to utilize information and feedback from broadband users and potential customers across Malaysia. We also aim to gain cooperation from the various broadband players in Malaysia, as well as support from government agencies and regulators.


Currently, we are focused on the Klang Valley, however in time we aim to expand this initiative nationwide. Let's all collaborate - to make fast, cheap and efficient broadband available throughout Malaysia.



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Attention Streamyx Users: Klang Valley TMNet User Group Website - Suggestions welcome…
by Josh Lim
December 6 2006 || 10:48 pm
News Articles TM Net Streamyx Consumer Klang Valley TMNet User Group

Read these two links first:

“TMNet Streamyx has organised the formation of structured independent user groups to act as a focused voice to push the company in the right direction.” - Friedbeef.com
“The group joins 12 others nationwide as an independent body engaging TM Net in solving such problems.“Â - Mobile World

Now - as the Deputy Chairman of the committee for the Klang Valley TMNet User Group, I am proud to announce that we are putting together a website that will serve as the official, structured Communications Channel between the committee and the users at large. We aim to be as transparent as possible, to form a community that helps itself - which can be a much more efficient way than having to deal with TMNet for all TMNet related issues.

We envision that the bulk of users of the TMNet User Group would be TMNet Streamyx users, like me and you. Hence, we want this website to be useful and informative for TMNet users (eg, we envision we should be able to notify you of problems faster than official channels, and forward complaints more efficiently and faster than a belaboured support employee).

So, we would like to have your suggestions on the following:

1. What would be good features to have on the website of the Klang Valley TMNet User Group?
2. What kind of problems do you face with your TMNet service, mainly? We are trying to segmentize problems so that we can deal with them better - eg, connection problems, getting Streamyx, quality of service, billing, etc.
3. How do you think our committee can help you?
4. If you were a member of this committee with a significant say, what would you do? What would you implement? (Keep in mind - this involves real life meetings and a substantial commitment of your time. But just say what you would do - no obligation.)
5. Or even as a normal member, what would you do, and how would you be willing to contribute?
6. If you were TMNet, and this group offered to help you do your job, what would you like them to do?
7. How do you think we as a user group (the committee and also the members), can make TMNet more efficient?

Please do give your feedback, thanks. We hope to work with you to make broadband here better, and we all know who is the biggest provider of broadband here.

Disclaimer: My questions and views do not represent the TMNet User Group as a whole, however, as the person in charge of setting up the website, I am using RedesignMalaysia as a relevant channel for valuable feedback.

Josh Lim

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| Talk about it in the forums | Trackback | Permalink |
December 6 2006 || 10:48 pm
Martin Prior said..comment

Our main problem is that living in Sungai Buloh the service is continually going off-line, particularly if we have rains. I will not bother to detail this November when the Streamxy/Telecom was off-line for nearly the whole month.
Any time we have thunder storm off it goes, and will not be back up till possibly the following morning. Which appears to mean that someone has to re-set something but is not on duty till the following day. If it is not back up by mid-morning we make a report and usually within a short space of time the signal will be back up.

As a frequent caller to the Streamyx Hotline, I am really tired of having to listen to all the ads etc. We should be able to dial straight through, instead of waiting for each announcement.

I also dislike being asked to check my cables etc and then call back to register a fault. The time taken to do this (make two calls) is nearly an hour. Perhaps if we had a “Customer Number” we could be classified as an experienced user (or fault reporter) as opposed to a new one.

Regards,

Martin Prior

December 6 2006 || 10:48 pm
Ali said..comment

Sure, streamyx was doing fine before the big push to have more customers. It has been like that in Malaysia. No upgrade of services but more sales to get more money. The greed is everywhere and in everything. Ampang is as bad as anywhere with streamyx services. I call this slowband since its a fake broadband that has been given to customers, Cheaters…

December 6 2006 || 10:48 pm
Geoff Green said..comment

We will soon be moving to Sungai Buloh (Saujana Utama) so I am not happy to hear that Streamyx is not reliable. I looked at IZZY wireless internet which is brilliant in KL area but coverage does not include Sungai Buloh.
Is there any wireless internet provider yet which covers Sungai Buloh?
Regards
Geoff Green

December 6 2006 || 10:48 pm
Robert Tyabji said..comment

The Streamyx service is spotty at best, with frequent interruptions and dropouts in my area of Shah Alam. Making a simple complaint is a long drawn out and frustrating process and though the problem is sometimes fixed quite quickly, the solution has always been temporary. Streamyx in its present form is strictly an amateur service not at all appropriate for serious users. I have had far better service when I was posted in Nepal, which is a third world country. It is unfathomable that TM, with all its resouces, is unable to provide an efficient and reliable internet service.

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