The first part in our review of the Klang Valley Streamyx User Group Meeting, held at PJ Hilton on the 15 September 2006. Firstly, we’ll like to congratulate Streamyx for providing a great goodie bag. This is the first part of a series, further coverage will be posted out throughout the next few days.

Click to read more about what you got have gotten, and some things that happened during the event…
I have to tell you that this is going to be a brief, undetailed first part review. There has been a lot of work to be done these few days besides this site (including a site visit to a broadband provider), and its going to take some time to compile all the notes I have (see the image below). I have roughly about 8-10 pages of notes on the event.

However, in summary, these are the important things that happened, as well as some things we learned.
- Streamyx management are aware of RedesignMalaysia.com and what we’re trying to do, and I personally got to speak to quite a few of them, including the CEO, Technical Head, and Corporate Communications Head.
- Streamyx management presented some detailed information on the problems faced by Streamyx, as well as expansion plans and statistics (amounts of spam, users).
- They also took the opportunity to present some new products, namely IPTV and BlueHyppo Music.
- Unfortunately, some important and interesting things were skipped due to time contraints. They were TMNet Hotspot problems and other Technical Limitations.
- There was roughly about 15 minutes for Q&A, where several important issues were raised and addressed somewhat. I feel personally that some of the questions were rather ill-informed though, and I will address this in a later post.
- The Klang Valley Streamyx User Group Commitee was elected - Jeff Ooi as Chairman, and Josh Lim (redesignmalaysia.com) as Deputy Chairman. This is definitely good news, and strengthens our position to improve Malaysia’s broadband. We will announce the full committee soon, some names still still need to be sorted out.
- A good quote from Michael Lai, CEO of TMNet : If you are not customer driven, you will be driven out by your customers.
- Overall the event did have a sales pitch element, but I feel that its the start of a good thing that can actually improve the service.
You can stay tuned to this website over the next few days to check out updates, but check out FriedBeef’s Tech (Highlights From the TMNet Streamyx User Group Meeting) for a rather well-written review of the gathering. An excerpt from his review:
James Yeang: In a country where a single company has a monopolistic stranglehold on broadband, hopping over to another ISP just isn’t an option for most us here in Malaysia. As a result, when TMNet makes mistakes and fails, we the Malaysian consumer ultimately suffer. So until a proper competitor rises up, user groups may be the next best conduit for continuous improvement.
I quite agree with James, and I must say that its quite dissapointing to have come across people who are just content to complain, but not willing to do something about it to make the service better. Hence, I hope to see you (yes, you Streamyx users, which form about 88% of visitors to RedesignMalaysia.com) at the next gathering, and look forward to your feedback and serving you in my new position as Deputy Chairman of the Klang Valley Streamyx User Group.
We close this post now with some info and photos of the goodie bag. Really, you should have come, hopefully not to just have got it, but also to contribute and build a better service. The torchlight is good, I tell you. They usually sell these things for about RM30 each.
Goodie Bag Contents
- Streamyx LED Mini Torchlight
- RM30 TMNet Prepaid Card *
- TMNet Streamyx Mouse Pad (Circular)
- Bluehyppo Shaped Information
- TMNet Regional Offices Contact Information
- TMNet Business Solutions Brochure
- Broadband Your Life With Streamyx today brochure (Consumer)
- BlueHyppo Music Leaflet
- TMNet E-browse leaflet
- TMNet Mall leaflet
- QUMP: Program Quaran Multimedia leaflet
* Available only if you finished up the feedback form.



Review by Josh Lim
Photographs by Gladys Low




