Barely a month old, Jaring’s new broadband Internet service is experiencing some hiccups, with potential customers claiming that the new service is not living up to their expectations.

…Lee claimed Jaring misled the public when it said the company was offering a “blanket nationwide coverage,” when it only covered areas where incumbent telco, TM Bhd’s DSLAM broadband ports were available.

…Jaring is working on this method in phases and some time is needed before it is available nationwide, Mohammed said.

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TM Net Sdn Bhd, has made some commendable attempts to increase its streamyx subscribers, Internet users in the country as a whole still do not see the need to upgrade because there is no compelling reason to do so.

…Amongst the objectives of the survey were to determine the demographics, trends and patterns of the Internet users, as well as to try to ascertain if subscribers were willing to move from dialup to broadband access.

…“About 23% of respondents said they were not aware of broadband and its benefits. There was also a small percentage of people interviewed who did not know the difference between broadband access and TM Net’s streamyx service,” he said, adding that the two, in this survey, is essentially synonymous.

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The technology delivers typical data throughput rates of up to 1.5Mbps for downloads and upload speeds of up to 500Kbps.

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“Together with WiMAX, we believe that such broadband wireless access technologies will provide a complementary service evolution to subscribers,” said Kohrt.

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